Download the Firmware Update Tool from the Brother downloads website. If you can't print, then the firmware update will fail, so troubleshoot the printing issue first.Ģ. Print a test page from the computer to verify the machine can print. Contact your computer manufacturer or network admin to troubleshoot any other network communication conflicts.ġ. For other firewalls, refer to the manufacturer's instructions. Click here for instructions on how to disable the Windows firewall. A firewall or security application may be blocking your Brother machine's communication. Your computer must be on the same network as the Brother machine. Check for these common causes of communication failure and try again: If you receive a window stating: "Additional Port Information Required", then your computer is not communicating with your Brother machine. If you receive a window stating: "Completing the Add Standard TCP/IP Printer Port Wizard", then click Finish. Type the IP address of your Brother machine in the field labeled Printer Name or IP Address. On the Standard TCP/IP Printer Port Wizard, click Next. If the Add Port option is shaded, grayed out, or unavailable, log in with admin rights and try again. For most machines you can print the Network Configuration report to obtain this information. If the selected port is a WSD port, go to step d to update the port.ĭ. Get your machine's IP address. If the selected port is not a WSD port, go to step 1. Check if the selected port is a WSD port. Click here for instructions on how to open the printer properties.Ĭ. How to check for a WSD port - Windows Vista, 7, 8, 8.1, or 10, For Macintosh instructions click here.Ī. View All Brother Care Program Eligible Productsĭon't see your model number? Click here to enter it and find related answers.View All Refurbished - Sewing & Crafting.View All Refurbished - Fax Machines & Scanners.
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